Returns and Refunds Policy

At Kaira Journeys, your satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help. Please read our return and refund guidelines below.

1. Eligibility for Returns

• You may request a return if the product you receive is damaged, defective, or incorrect.

• Return requests must be made within 7 days of delivery.

• Items must be unused, in original condition, and with all packaging and tags intact.

2. Return Process

• To initiate a return, please contact us through the details provided on our website with your order number and reason for return.

• Supporting proof, such as photographs of the product, may be requested for verification.

• Once your request is approved, our team will guide you through the return process.

3. Refunds

• Since we only offer Cash on Delivery (COD), refunds will be provided in the form of cash at the time of product pickup or adjusted in a replacement order, depending on the situation.

• Refunds are processed once the returned product is inspected and approved.

• Processing may take up to 7–10 business days after we receive the returned item.

4. Exchanges

• If you prefer, you may exchange the returned item for another product of equal value, subject to availability.

• Any difference in price must be settled at the time of exchange.

5. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or other reasons. Such exceptions will be clearly mentioned in the product description.

6. Contact Us

If you have questions about our Return & Refund Policy, please contact us at [email protected].